You can see a history of Emails that have been sent to customers from within Workforce in two places 

  • In settings > Work > Email activity feed
  • In Contacts > View contact > Email activity feed

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Filtering Emails 

you can filter your email activity list by Keyword or by Customer, Status or date range.

Filtering by Keyword can be done using the Keyword box to the right hand side at the top of the email activity list.

Filtering by Customer, Status or date range can be done if you click the "filters" orange button at the left hand side of the email activity header.

Once you have selected your filters you will be able to see what is active by looking at what is displayed next to the orange filter button

Exporting Emails into a spreadsheet

you can export your emails into a CSV spreadsheet if required. To do this click the download CSV button

You can the proceed to either open the CSV or save the file to your computer

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Email Statuses

You can find a list below of all the statuses and meaning of emails that are sent out. 

Processed

This event fires when Workforce receives an individual message and prepares it to be delivered. Think of this as the top of the funnel–unless it is dropped (see below), each message you push to Workforce will create a processed event.

Dropped

There are a number of reasons your email will not even be sent to a recipient for delivery. This event informs your system when an email has been dropped. Further, it provides a reason for the drop, such as if we’ve found spam content (if spam checker app is enabled) or we see the recipient has unsubscribed previously.

Deferred

When an email cannot immediately be delivered, but it hasn’t been completely rejected, the deferred event fires. Sometimes called a soft bounce, Workforce will continue to try for 72 hours to deliver a deferred message.

Bounce

If a server cannot or will not deliver a message, Workforce fires a bounce event. Bounces often are caused by outdated or incorrectly entered email addresses. Many times you won’t know a bounced email address until it bounces. This event can help you ensure it doesn’t bounce again by removing it from your lists.

Delivered

When an email has been accepted at the receiving server, the delivered event fires. This event does not guarantee that the email was placed in the recipient’s inbox. In fact, a delivered email is only the beginning of an opaque process. The remaining four events begin to give us hints about whether anyone will ever see this delivered email.

Open

An opened email is the first step toward the action you want your recipient to take. This event fires every time the email is viewed with images turned on. Like all email service providers, Workforce uses a transparent image beacon to track opened messages. This beacon is currently the only way a sender can tell if an email has been opened. (To learn how image opens are affected by Google’s new image caching, read our blog post on the topic here.)

Click

The pinnacle of email engagement is the click. Your call to action, whether it is to confirm a newly registered account or to view a recommended product, asks the recipient to click a link. Workforce tracks that interaction and fires a click event.

Spam Report

Most internet service providers provide a feedback loop, sending specific spam complaints to the email service providers. When Workforce receives a notice, we fire a spam event, so that you can react appropriately–or at the very least, never send another email to that address.

Unsubscribe

One of the most important events fires when a recipient unsubscribes from your mailings. Reacting immediately to an unsubscribe by removing the email from your lists can pay long term dividends in fewer spam reports and a higher engagement rate.

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